ITIL Service Transition


Course Overview

ITIL Service Transition14,500.00 INR

The Service Transition (ST) module is one of the qualifications within the ITIL® Service Lifecycle work stream. This module focuses on the process and practice elements and management techniques required to build, test and implement products and services. It also demonstrates how service transition can apply to other stages of the IT Service lifecycle and can underpin decisions during the Strategy and Operations phases.

The ST module will teach you how to plan and manage the move into initial operation for the new or revised resources created during the Service Strategy and Service Design stages of the ITIL® Service Lifecycle. In addition to providing guidance on techniques for organizing and managing the transition, the qualification also covers management of technology considerations and challenges and risks.

Course Objective

  • Introduction to Service Transition.
  • Service Transition Principles.
  • Management and control of all Service Transition activities.
  • Service Transition Related activities around communications, commitment and organisational change.
  • Organising Service Transition.
  • Control and coordination of Service Transition technology related activities.
  • Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks.

Target Audience

  • Individuals who require a detailed understanding of the ITIL® Service Transition phase of the ITIL® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
  • IT professionals working within or about to enter a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved.
  • Individuals seeking the ITIL® Expert in IT Service Management for which this qualification is one of the prerequisite modules.
  • Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite.

Eligibility Criteria

  • Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management, which shall be presented as documentary evidence to gain admission.

Course Duration

  • The full course is intended to run over for 16 hours including the Exam preparation.

Learning Outcomes

Following the completion of this unit, the candidate will know:

  • Understanding of the importance of Service Management as a Practice concept and Service Transition Principals, Purpose and Objective.
  • How ITIL® Service Transition interacts with other Service Lifecycle Processes.
  • The activities, methods and functions used in each of the ITIL® Service Transition processes.
  • The roles and responsibilities within ITIL® Service Transition and the activities and functions to achieve operational excellence.
  • Explain how to measure ITIL® Service Transition.
  • Understanding of technology and implementation considerations surrounding ITIL® Service Transition.
  • Challenges, Critical Success Factors and Risks associated to ITIL® Service Transition.

Course Highlights

  • 2 Days interactive classroom instructor led session.
  • Training designed to impart knowledge.
  • Exam fee included.
  • Sample practice test included.
  • Very high pass rate.
  • Tips and tricks to pass the exam.
  • Comprehensive courseware as deliverable.
  • Accomplished trainer.

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