ITIL Service Strategy


 

Course Overview

ITIL Service Strategy14,500.00 INR

The Service Strategy (SS) qualification is one of five ITIL® Service Lifecycle modules and provides you with the guidance that enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy.

The SS module focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to help you demonstrate that you understand the risks and success factors and have the skills to develop and progress strategy within an organization or programme.

Course Objective

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certificate:

  • Introduction to service strategy.
  • Service strategy principles.
  • Service strategy processes.
  • Governance.
  • Organizing for service strategy.
  • Technology considerations.
  • Implementing service strategy.
  • Challenges, critical success factors and risks.

Target Audience

The course covers the management of service strategy and core information of supporting activities within the Service Strategy stage, but not the detail of each of the supporting processes.

The target group may also be of interest to:

  • Individuals who require a deeper understanding of the ITIL® Service Strategy stage of the ITIL® Service Lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization.
  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Strategy.
  • IT consultant.
  • Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL® Expert is a prerequisite.

Eligibility Criteria

  • Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management, which shall be presented as documentary evidence to gain admission.

Course Duration

  • The full course is intended to run over for 16 hours including the Exam preparation.

Learning Outcomes

Following the completion of this unit, the candidate will know:

  • Understanding of the importance of Service Management as a Practice concept and Service Strategy Principals, Purpose and Objective.
  • How ITIL® Service Strategy interacts with other Service Lifecycle Processes.
  • The activities, methods and functions used in each of the ITIL® Service Strategy processes.
  • The roles and responsibilities within ITIL® Service Strategy and the activities and functions to achieve operational excellence.
  • Explain how to measure ITIL® Service Strategy.
  • Understanding of technology and implementation considerations surrounding ITIL® Service Strategy.
  • Challenges, Critical Success Factors and Risks associated to ITIL® Service Strategy.

Course Highlights

  • 2 Days interactive classroom instructor led session.
  • Training designed to impart knowledge.
  • Exam fee included.
  • Sample practice test included.
  • Very high pass rate.
  • Tips and tricks to pass the exam.
  • Comprehensive courseware as deliverable.
  • Accomplished trainer.

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