Continual Service Improvement


Course Overview

Continual Service Improvement14,500.00 INR

The Continual Service Improvement (CSI) module is one of the qualifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles and techniques from the Continual Service Improvement stage of the ITIL® Lifecycle, but does not go into detail about specific processes.

The CSI qualification focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors..

Course Objective

  • Introduction to Continual Service Improvement.
  • Continual Service Improvement Principles.
  • Continual Service Improvement Process.
  • Continual Service Improvement Methods and Techniques.
  • Organisation for Continual Service Improvement.
  • Technology for Continual Service Improvement.
  • Implementation Considerations.
  • Critical success factors and risks.

Target Audience

  • Managers
  • Supervisory staff
  • Service designers , IT architects , IT planners , IT planners , IT consultants , IT audit managers
  • Service test managers and ITSM trainers.
  • Individuals who require a detailed understanding of the ITIL® CSI phase of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
  • IT professionals working within, or about to enter, a CSI environment and requiring a detailed understanding of the processes, functions and activities involved.
  • Individuals who have attained the ITIL® Foundation Certificate in IT.
  • Senior manager.

Eligibility Criteria

  • Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management, which shall be presented as documentary evidence to gain admission.

Course Duration

  • The full course is intended to run over for 16 hours including the Exam preparation.

Learning Outcomes

  • The importance of Service Management as a Practice concept and Continual Service Improvement Principals, Purpose and Objective.
  • How all processes in Continual Service Improvement interact with other Service Lifecycle processes.
  • The sub-processes, activities, methods and functions used in each of the Continual Service Improvement processes.
  • The roles and responsibilities within ITIL® Service Operation and the activities and functions to achieve Service Improvement excellence.
  • Technology and implementation considerations surrounding Continual Service Improvement .
  • Challenges, Critical Success Factors and Risks associated to Continual Service Improvement.

Course Highlights

  • 2 Days interactive classroom instructor led session.
  • Training designed to impart knowledge.
  • Exam fee included.
  • Sample practice test included.
  • Very high pass rate.
  • Tips and tricks to pass the exam.
  • Comprehensive courseware as deliverable.
  • Accomplished trainer.

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