ITIL Service Operation


Course Overview

ITIL Service Operation14,500.00 INR

The Service Operation (SO) module is one of the qualifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT Service Management.

The SO module focuses on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service strategy, design and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them.

Course Objective

  • Introduction to Service Operation.
  • Service Operations Principals.
  • Service Operation Processes.
  • Common Service Operation Activities.
  • Organising Service Operation: Functions.
  • Technology Considerations.
  • Implementation Considerations.
  • Implementation Considerations.

Target Audience

  • Release Manager
  • Security Administrator
  • Applications Support
  • IT Operations Manager
  • Database Administrator
  • Problem Manager
  • Service Desk and Incident Manager
  • Network Support
  • Security Manager

Eligibility Criteria

  • Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management, which shall be presented as documentary evidence to gain admission.

Course Duration

  • The full course is intended to run over for 16 hours including the Exam preparation.

Learning Outcomes

  • The importance of Service Management as a Practice concept and Service Operation Principals, Purpose and Objective.
  • How all processes in ITIL® Service Operations interact with other Service Lifecycle processes.
  • The sub-processes, activities, methods and functions used in each of the ITIL Service Operation processes.
  • The roles and responsibilities within ITIL® Service Operation and the activities and functions to achieve operational excellence.
  • How to measure ITIL® Service Operations.
  • Technology and implementation considerations surrounding ITIL® Service Operation.
  • Challenges, Critical Success Factors and Risks associated to ITIL® Service Operation.

Course Highlights

  • 2 Days interactive classroom instructor led session.
  • Training designed to impart knowledge.
  • Exam fee included.
  • Sample practice test included.
  • Very high pass rate.
  • Tips and tricks to pass the exam.
  • Comprehensive courseware as deliverable.
  • Accomplished trainer.

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